For Trade Agents & Corporate Clients

Effective Date: 05/06/2025

Last Updated: 05/06/2025

1. Purpose & Scope

These Terms & Conditions apply to all B2B Clients, including:

Trade Agents (reselling travel services to end customers)

Corporate Clients (booking for internal staff/business use)

These terms apply in addition to Kaz Travel’s general Terms & Conditions, available at https://www.kaztravel.co.uk/terms-and-conditions or upon request.

By making a booking or opening a B2B account with Kaz Worldwide Travel, you accept both this agreement and the general terms.

2. Definitions

Kaz Travel: Kaz Worldwide Travel Ltd, Company No. 07735478, 105 The Broadway, Southall, UB1 1LN, UK.

B2B Client: The trade agent or corporate customer with an authorised account.

Force Majeure: Any unforeseen event beyond our control (e.g. war, terrorism, natural disasters, airline disruptions).

Major Change: Includes changes of 12+ hours to departure time, change of departure airport (excluding London airports), downgrade in hotel rating, or significant itinerary or pricing changes.

3. Booking & Confirmation

3.1 A booking becomes confirmed only when Kaz Travel issues an official invoice or confirmation.

3.2 We reserve the right to decline or cancel any booking or request.

3.3 Clients must review all booking confirmations and report any discrepancies within 24 hours.

4. Credit Facilities

4.1 If granted, credit is strictly payable within 14 calendar days of the invoice date, unless a different arrangement is confirmed in writing by Kaz Travel.

4.2 Late payments may result in:

Suspension or cancellation of services

Interest charges at 2% per month

Debt recovery and legal costs

4.3 Credit limits are account-specific and may be amended or revoked at Kaz Travel’s discretion without notice.

5. Payment Methods

Bank Transfer (preferred)

Company Cards (subject to surcharge depending on card type)

Third-party payments are only accepted with prior authorisation.

All transactions are in GBP (£) unless agreed otherwise.

6. Amendments & Cancellations

6.1 Booking changes (e.g. passenger name, travel dates, flight route) are subject to:

Airline/supplier rules

Fare differences

A £35.00 amendment fee per passenger (unless otherwise agreed in writing)

6.2 Non-changeable fares are non-refundable and non-modifiable once issued.

6.3 Cancellations must be made in writing. Refunds, if permitted, are processed within 5–12 weeks, subject to supplier rules and administrative fees.

7. Special Requests

7.1 Kaz Travel will pass on any special requests (e.g. meal preferences, seat selection, medical assistance) to suppliers.

7.2 These requests are not guaranteed and may be subject to availability or supplier policies.

8. Travel Documentation

8.1 The B2B Client is responsible for ensuring all travellers:

Hold valid passports and visas

Comply with health, entry, and transit requirements

Reconfirm airline terminals and schedules directly with the carrier

8.2 Kaz Travel accepts no responsibility for boarding issues due to documentation failures or entry restrictions.

9. Behaviour & Supplier Rights

9.1 Suppliers (e.g. airlines, hotels) may refuse service due to misconduct, intoxication, or security risks.

9.2 Kaz Travel may cancel or suspend bookings without refund in cases of:

Abusive behaviour toward staff or suppliers

Misuse of account privileges

Fraud or misrepresentation

10. Limitations of Liability

10.1 Kaz Travel’s liability is limited to the value of the services booked through us.

10.2 We are not liable for:

Actions of third parties (e.g. airlines, hotels, immigration)

Independent travel arrangements made by the client

Delays, cancellations, or losses due to Force Majeure

11. Financial Protection

11.1 Bookings may be ATOL protected if eligible. An ATOL Certificate will be provided when applicable.

11.2 Package travel services comply with UK Package Travel and Linked Travel Arrangements Regulations.

12. Data Protection

12.1 Kaz Travel complies with the UK GDPR. Client data will only be shared with suppliers or authorities for the purpose of fulfilling bookings.

12.2 By using our services, B2B Clients consent to the necessary use and processing of this data.

13. Complaints & Disputes

13.1 All complaints must be submitted in writing to accounts@kaztravel.co.uk within 14 days of the issue.

13.2 Disputes are governed by the laws of England and Wales, and subject to the exclusive jurisdiction of its courts.

14. Agreement Acknowledgement

By using Kaz Worldwide Travel’s B2B services, you confirm that:

You are authorised to act on behalf of your company

You accept these B2B Terms and our General Terms

You accept responsibility for providing correct information and travel documents for all passengers

15. Right to Amend Terms

Kaz Worldwide Travel reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice.

Updated terms will take immediate effect once published on our website or communicated via email.

It is the client’s responsibility to review the current version periodically.

Kaz Worldwide Travel Ltd

📍 105 The Broadway, Southall UB1 1LN

📧 info@kaztravel.co.uk

📞 +44 20 8571 5554

🌐 www.kaztravel.co.uk

Bookings can be made directly through the B2B portal or you can give us a call or message on Whatsaap

Yes, we offer credit facilities to our B2B clients.

If you do not currently have a credit arrangement in place, please contact our Accounts Team at accounts@kaztravel.co.uk.

Credit limits are granted subject to verification and approval following a brief assessment.

We accept a wide range of payment methods, including bank transfer, PayByLink, and cash payments made in person.

We also accept American Express (Amex) and other corporate cards, subject to applicable B2B card charges.

Yes, but we recommend assigning named users for tracking and support purposes. You can request sub-user access under your main account.

A: Invoices are usually issued at the time of confirmation or ticketing. You can also request a consolidated invoice for multiple bookings.

Our B2B team is available Monday to Friday, 08:00 AM – 10:00 PM. Emergency support outside hours is available for active departures.